Frequently asked questions

What is the refund/return policy?

Due to the nature of our services we can only provide full refunds on reservations canceled over one week in advance. Any cancellations within one week of the reservation will receive a 50% refund. We do not have a policy of accepting returns or refunds on products we have shipped.


What are the shipping options?

We are able to provide express UPS ground shipping to all 48 continuous States. Unfortunately we are unable to provide shipping to Hawaii, Alaska or International destinations, but are working to bring them soon!


When will I receive my order?

Unfortunately we are not in direct control of our shipping as we rely on UPS. You can expect items to ship from our facilities within two to three business days. Once shipped you can track your items with your UPS tracking number. Typically customers receive their items in seven to eight business days.


What kind of events are you able to provide photography for?

We specialize in providing beautiful scenic photography and takeing pictures of your lovely pets. However, we also are available for any type of event such as a wedding, concert, birthday, anniversaries and many more. Simply book a reservation through our website for your event.


Where are you located?

We are based in the California Bay Area but we have offices in Los Angeles, Sacramento, Portland, and Seattle. As such we provide services to events mainly in these areas and will be unable to provide services for events out of area.


Can I make changes to an order I already placed?

Orders on products can be changed up until they are shipped from out facilities. Reservations for an event can can be moved to no earlier then a week from the date of reschedule and must be rescheduled at least one week in advance of the scheduled event. We can not guarantee availability for a rescheduled event.