Garnet Swan

Student / Western Washington University

Desktop Support Technician / Information Technology

Photographer / Landscape Portrait Automotive

Garnet Swan

I've always loved helping other people better understand technology.

University Student majoring Business with a focus in Management Information Systems (MIS). Worked in the Information Technology sector for five years. After graduation I hope to stay in the sector.

Western Washington Univeristy
Bellingham, WA

My time at BloodWorks Northwest

For the past 5 summers I have worked with the Bloodworks Northwest IT team as a IT Intern to help support users.

Overview

Supported 900+ users

Remotely and on site at locations all over the Puget Sound

Prepared new PCs for users

Including un-boxing, imaging and installation of specialized software

Performed helpdesk duties

Including unlocking passwords, documenting tickets and troubleshooting users issues

Maintained Active Directory

Assigned Permissions, managed user/PC OUs and closed network files

Expertise with PCs

Operating Systems

Windows XP-10

macOS 10.4-10.13

Ubuntu 10.10

Android 4-9

iOS 6-12

Computer Languages

C++

Python 3

HTML 5

CSS 3

Powershell

IT Admin Programs

Active Directory Administrative Center

Remedyforce by Salesforce

PDQ Deploy

PDQ Inventory

Numara Track-it!

General Programs

Microsoft Office ProPlus 2007-2019

Autodesk Inventory Pro 2012-2018

Adobe Creative Suite CS2-CC 2019

Tableau 8-2018.3

Web Development Experience

Women Empowerment Ministry

NGO Website

Sample website for a Non-Government Organization.

Uses Bootstrap, CSS Grid, Font Awesome

Visit website

Obscura

Photography Showcase Website

Group website made in CSCI 102

Visit website

Contact me